Elements by Castelle™ frames feature the highest quality, heaviest gauge extruded aluminum with reinforced internal walls for extra support. Our solid cast aluminum frame components are individually formed through the ancient art of sand casting. Each frame is hand-welded using full circumference 360 degree heli-arc welding technology and then inspected for both strength and appearance. Frames are then hand sanded and polished prior to finishing. This frame warranty covers structural failure for a period of 7 years.
ELEMENTS BY CASTELLE WARRANTY
Our maintenance free high quality polystyrene materials resemble the look of real wood. Color runs continuously throughout the material. The warranty for resin wood material covers manufacturing defects for a period of 1 year.
Finishes applied to Elements by Castelle™ frames are made from the highest quality polyester powder paints. Our frames are prepared using a multi-stage pre-wash system, and then a sealant is applied. A polyester powder coat is then applied electrostatically and baked on, thereby achieving a clean smooth finish. This warranty covers peeling and blistering defects for a period of 3 years.
We use only the finest mildew resistant olefins, acrylics and pvc coated fabrics. All of our fabrics are weather proof, beautifully designed, quality engineered and specifically treated to resist stains. This warranty covers manufacturing defects for a period of 1 year. Normal fading is not covered by this warranty.
The warranty for firepit burners covers manufacturing defects for a period of 1 year.
Elements by Castelle™ uses glass table tops constructed of tempered glass, which is approximately 5 times stronger than ordinary glass. Glass tops are not covered by warranty.
Furniture used for any purpose other than private residential use; furniture damaged by acts of nature, abuse, lack of proper care and maintenance, freeze damage or improper assembly; hardware against rust or corrosion; loss of use, inconvenience or any other incidental damages. The transportation (shipping and handling) of the product or parts for repair – when needed – to and from our Ft. Lauderdale, Florida U.S.A. Service center shall be the responsibility of the purchaser.
In the event the product you have purchased has a defect, is damaged or missing parts, please do not return to store where purchased. Submit a letter with purchase name, contact number and address with explanation of problem, a legible photocopy of the receipt showing dated proof of purchase, and color photos for each damaged item. Problems or questions can be to our customer service department by:
EMAIL TO INFO@CASTELLELUXURY.COM
OR MAIL TO
3931 SW 30TH AVE., FT. LAUDERDALE, FL 33312.
CLAIM INQUIRIES 855-612-9800
CARE & MAINTENANCE
Regular cleaning with a mild soap and water solution is recommended. The preferred soap would be an automotive type wash that is safe for use on clear coat finishes. Inspect the frame bi-annually for any scratches or chips. To prevent further damage, use a touch up paint that is available to match all frame colors through your local retail dealer. Frames should be waxed on a bi-annual basis using a clear type of automotive wax to insure protection from the elements. For application methods, see manufacturers instructions. Frames should not be used in standing water or left submerged in water for any reason. Frames should be stored in an upright position to allow moisture to drain eliminating the potential for freeze damage.
Fabrics have been factory treated to resist stains and mildew. Regular cleaning with mild soap and water using a sponge or soft brush is recommended. Apply solution to the seating surface, allow to soak for ten minutes, thoroughly rinse and allow to air dry before using.