The original purchaser is warranted that construction of this product is free from defects in materials and workmanship from the date of purchase (invoice date), under normal residential use as follows:
CASTELLE 15 YEAR FRAME
15 YEAR FRAME
Warranty covers structural failure (broken frame or welds) when properly maintained. Improper assembly or exposure to sub-freezing temperatures is not covered. To avoid accumulation of moisture inside the frames, product must be stored in an upright position.
5 YEAR FRAME FINISH
Warranty covers against peeling and blistering under normal use and proper maintenance.
2 YEAR FABRIC, CUSHION & SLING
Warranty covers manufacturing defects in assembly. This warranty does not cover fading / discoloration due to extensive exposure to the elements. All claims related to fabrics, do not include discoloration due to burns, pet damage, chemical spills, stains, nor does it include cuts in material. We advise the purchaser that softening of cushions, which is the result of normal use, should not be confused with loss of resiliency due to defects in construction of materials. This warranty does not cover the following: Cracking or shattering of glass tops; Damage to product due to acts of nature, misuse or abuse; Commercial, contract, rental, institutional or other nonresidential use.
This warranty does not cover the following: Damage to product due to acts of nature, misuse or abuse; Commercial, contract, rental, institutional, or other non-residential use.
The transportation (shipping and handling) of the product or parts for repair – when needed – to and from our Ft. Lauderdale, Florida U.S.A. Service Center shall be the responsibility of the purchaser.
We will repair or replace, at our sole option, any product determined by our Customer Service Representative to contain manufacturing defects.
If identical materials are not available at the time of purchase, we reserve the right to substitute materials of equal quality. This warranty is based on a pro-ration calculation, determined by years of service (straight line method).
Manufacturer shall not be responsible for any incidental or consequential damages, including loss of time, usage, or money and our responsibility shall not exceed the value of the replacement product.
Manufacturer makes no other warranties, expressed or implied. Warranty Claims: Problems or questions can be directed to our Customer Service Department.
A photocopy of dated proof of purchase, photograph of damaged product, manufacturer item number, purchaser name, phone number, address and explanation of the problem should accompany any warranty request.